If you have just downloaded the conference software for the first time and the product does not perform like it is supposed to then check step one if you are using Norton's or McAffee Antivirus products.

Businesses or User's residing behind comprehensive firewalls should also check step one and two.

If you have been successfully using the conference software and sometime later you get uncharacteristic non-performance,
then we suggest you un-install the program and re-install the program with a fresh download copy. (See Step 3)

Windows Vista User's - Refer Step 4

When downloading the software, there is a chance this may have been corrupted or is incomplete particularly if your
anti-virus software is either Norton's or McAffee products.

Therefore un-install the conference software by going to your "My Computer" Select Add/Remove programs and locate the conference folder and unstall it. (Further un-install details below - Step 3)

Disable Firewalls and Antivirus Software

If you have any firewall or antivirus software loaded on your computer (Norton Antivirus/Internet Security, McAfee Personal Firewall) you will need to temporarily disable it. You can disable them by going down to the bottom right corner of your computer screen to the little row of icons (see Figure 1.a) you can expand the list of icons by clicking the white arrow which points to the left.


Figure 1.a

You can disable the programs by right clicking with your mouse on the icon of the program (see figure 1.b). Choose either "Disable" or "Exit" to disable the program.

Figure 1.b

 
Note: After the download is complete, you can re-enable the firewall and antivirus programs by right clicking and un-checking the "disable" option or by running the program from your Start menu.

Some User's firewalls require two ports to be enabled to ensure no audio and video streaming is blocked or impeded.

Configure your firewall to let ports 32768 and 32769 access the Internet.

All inbound traffic and outbound traffic must be allowed through these ports.

Go to your Control Panel > Select Security centre > Windows Firewall > Exceptions > Add Port/s

Uninstall and Reinstall the Software

To Perform a full reinstallation of the conference program follow these steps.

WINDOWS VISTA

"User Account Controls" (UAC) policies in Windows Vista
by default runs programs with reduced privileges. This
is true even when your "User" is set as, and logged on
as, Administrator.
-----
If program installs but won't run:

Right Click on icon (shortcut)
Click "Run as administrator" from the context menu.
-----
Program won't install properly:

Temporarily turn "User Account Control" off:
Control panel | User accounts

Install the program and then turn "User Account Control"
back on.
 (You may want to test run after install then
turn controls back on.)
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This should work for many programs, not just the conference software.

Check for Ad Tracking and Spy-Ware loaded on your system

There is a very good chance you have ad tracking or spy-ware loaded on to your system which happens by simply surfing the Net. We use a wonderful tool to kill all these nasty little pests... A program called "SpyBot - Search & Destroy"

It will clean all these things off your system that prevent you from free movement online. Spyware can even stop you from going to the spyware competitor's Web sites.

Download SpyBot - Search & Destroy

Instructions for scanning with SpyBot;

Start Your Computer in Safe Mode

If you are still experiencing difficulty with the program, as a diagnostic, we will need you to start your computer in Safe Mode.

Check your internet connection / speeds. Internet burps / micro connection drop-outs will quit the conference room just like
a cell / mobile phone will quit if the signal drops-out.

The conference software will run on Microsoft™ Windows® only.